Dua Driving School (“Dua Driving”, “we”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

When you enquire about our services, book a driving lesson, or contact us through our website or social media, we may collect personal information including your name, phone number, email address, suburb, learner permit or licence status, and any details you provide about your driving experience or lesson requirements. This information may be submitted directly through our website contact and booking forms, or via Meta (Facebook and Instagram) Lead Forms.

We use the information we collect to respond to your enquiries, schedule and manage driving lessons, provide customer support, process bookings and payments, and improve our services. Where you have given consent, we may also use your details to send marketing communications, such as promotions or updates about our services. You can opt out of marketing communications at any time by clicking unsubscribe or contacting us directly.

We use trusted third-party platforms to help operate our business and improve our services, including Meta (Facebook and Instagram) for advertising and lead generation, Google Analytics to understand website traffic and user behaviour, Google Ads for online advertising, our website’s contact and enquiry forms, and email or CRM platforms to manage customer communications and bookings. These providers may collect or process limited personal information on our behalf and are bound by their own privacy policies. Some of these providers may store or process data on servers located overseas; where this occurs, we take reasonable steps to ensure your information remains protected in line with Australian privacy law.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law, tax, or accounting obligations. Once information is no longer needed, we take reasonable steps to securely destroy or de-identify it.

Your personal information is stored securely using reputable digital platforms with appropriate access controls, encryption and password protection where applicable. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.

We do not sell or rent your personal information. We only share your details with trusted service providers who assist us in running our business (such as booking, communication or payment platforms), or where required by law, for example in response to a legal request from a government or regulatory authority.

Our website may use cookies and similar tracking technologies, including through Google Analytics and Meta Pixel, to understand how visitors use our site, measure the effectiveness of our advertising, and improve user experience. You can adjust your browser settings to disable or manage cookies, though this may affect some website functionality.

You have the right to request access to the personal information we hold about you, request corrections to inaccurate or outdated information, and request deletion of your information, subject to any legal obligations we may have to retain certain records. If you believe your privacy has been breached, you may also lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. To make a request or complaint, please contact us using the details below.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: info@duadriving.com.au
Phone: 0484 960 946